Privacy Policy

Who we are

HAYEN PTE. LTD. (UEN 202641004D) is a Singapore company incorporated on 5 September 2026. This notice explains the current public website and how personal information is intended to be handled when business services are separately agreed. It is not a claim of certification or a substitute for a customer service agreement.

This website and your enquiries

The interactive industry demo uses fictional sample data. It does not connect to a customer inbox, a live AI provider or a real appointment system. You do not need to provide personal information to use it.

When you submit a demo or contact request, we receive the details you provide: name, company, phone or email, enquiry category, industry where relevant, subject and message. They are stored in HAYEN’s dedicated website enquiry backend, hosted using Supabase infrastructure in Singapore. We use them to respond to your request, understand your business or address a privacy or security enquiry.

Please do not submit passwords, access tokens, identification numbers, payment details, health records or unnecessary personal information. Submitting an enquiry allows us to respond to that request; it does not automatically enrol you in unrelated marketing. Unsubmitted form contents remain in browser memory and are cleared when the form is closed or the page is left.

Technical data, analytics and cookies

Vercel hosts the website and Supabase provides the enquiry endpoint and storage. These service providers may process IP addresses, request paths, browser information and operational logs to deliver and protect their services. The enquiry backend uses a hashed request fingerprint for abuse prevention rather than storing a raw IP address in the lead record.

The website does not install advertising pixels, third-party marketing analytics or application tracking cookies. Infrastructure providers may apply their own security measures. We do not combine website visits with customer profiles.

Business services and customer information

In a separately configured Hayen Receptionist service, business-approved information, conversations, contact details, appointment context and follow-up preferences may be processed to answer enquiries and carry out authorised workflows. The business decides the customer-service purpose and what information Hayen is permitted to use.

Where HAYEN processes information on a business’s instructions, responsibilities are set out in the service and data-processing agreement. Customers of that business should direct account or appointment requests to the business first; HAYEN supports it as required.

Messaging, AI and other providers

A contracted deployment may use approved messaging services, AI providers, hosting and other processors to deliver the agreed service. The public simulation does not send its conversations to those services. Provider selection, processing locations and data terms must be confirmed for each deployment before customer data is connected. We do not promise that all processing stays in Singapore or that every provider has identical retention practices.

Purpose, protection and retention

Our approach is to collect only relevant information, explain its purpose and protect access. Where consent is required, it must be obtained; withdrawal and preferences must be respected. We aim to retain personal data only while needed for a business or legal purpose. Cross-border processing requires the safeguards applicable under Singapore’s PDPA.

Enquiries are accessible only through authorised backend access, not a public lead listing. They are retained as needed to handle the enquiry and associated business or legal requirements. We do not claim an unverified automatic deletion schedule. Hosting-log retention follows the applicable provider configuration and terms. Product retention and deletion arrangements belong in each service agreement. No online service can guarantee absolute security.

Access, correction and privacy contact

You may request access to or correction of personal data under our control and withdraw consent, subject to applicable law and exceptions. We may need to verify your identity. Withdrawal can affect services that need the information.

Use the Privacy / Data Request category on our Contact page to reach HAYEN about personal data. Provide a contact method and enough context to explain the request, without attaching identity documents or sensitive customer records. This is a public contact channel, not a claim of DPO certification or regulatory approval.

Changes to this notice

We will update this page when the website’s collection practices or connected services change. The effective date shown above identifies this version.